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Refund Policy

At GoodRec we aim to be fair to everyone. That includes our players, hosts, facility partners, and communities we operate in. We believe that the following Refund Policy is fair to everyone and we want to be very clear about what does and does not constitute a refund for a game. Thank you for playing with us, and we hope to see you out there!

1. Cancellation Policy

  • Cancellation Window: To receive an automatic refund in game credits, you must cancel your spot more than 24 hours before the game’s scheduled start time.
  • Refund Method: Refunds are provided in the form of game credits, which can be used to sign up for future games.
  • Late Cancellations: Cancellations made within 24 hours of the game start time are not eligible for a refund.

2. Host No-Show

  • Games Proceed Without Host: Hosts enhance the game experience but are not required for a game to proceed. Players are encouraged to organize the game themselves and bring any necessary equipment.
  • Game Cancellation: If both the host and facility staff are absent and the game cannot take place, please contact us immediately through the app by messaging in the game chat.
  • Refund Consideration: We will investigate the situation, and if the game was unable to proceed, we will consider issuing refunds to all affected players within 48 hours.

3. Facility Conditions

  • No Refunds for Facility Issues: We do not offer refunds if the playing facility is in poor condition.
  • Providing Feedback: We value your feedback and will address any facility issues with the venue management to improve future experiences.

4. Game Delays

  • No Refunds for Late Starts: Refunds are not provided for games that start late.
  • Punctuality Encouraged: We encourage all players and hosts to arrive on time to ensure games begin as scheduled.
  • Reporting Issues: If games frequently start late, please report this through the game chat or contact us directly.

5. Late Arrival by Player

  • No Refunds for Late Arrival: If you arrive late and miss the game, refunds will not be issued.
  • Arrival Recommendation: Please plan to arrive at least 10 minutes before the scheduled start time.

6. Skill Level Mismatch

  • No Refunds for Skill Level Issues: Refunds are not provided if the game’s skill level does not meet your expectations.
  • Feedback Encouraged: Inform the host during the game and provide feedback afterward to help us improve future game matching.

7. Weather Conditions

  • Game Status: Games proceed as scheduled unless officially canceled by GoodRec due to unsafe weather conditions or facility closures.
  • No Refunds Unless Officially Canceled: If a game is not canceled by GoodRec, the standard cancellation policy applies.
  • Checking for Updates: Please check the app for any game status updates before heading to the venue.

8. Injuries

  • No Refunds for Injuries: We cannot offer refunds for last-minute cancellations due to personal injuries.
  • Contact Us: If you are injured, please reach out to us. We may explore options such as providing a credit toward a future game when you’re ready to return.

9. Accidental Cancellations

  • Rejoining a Game: If you accidentally cancel your spot more than 24 hours before the game, you can rejoin by using the refunded game credits.
  • Within 24 Hours of Game: If the accidental cancellation occurs within 24 hours of the game start time, we cannot reverse it due to our policy.
  • Need Assistance?: If you require help or the game is full, please contact us—we’ll do our best to assist you.

10. Insufficient Players

  • Reporting: If a game doesn’t reach the required minimum number of players and isn’t canceled, please report this in the game chat.
  • Refund Eligibility: If the game proceeded without the minimum number of players, we will cancel the game and issue refunds to all signed-up players.
  • No-Show Players: If enough players signed up but some didn’t show up, refunds will not be issued as the game was scheduled to proceed.

11. Contact Us

  • Support Channels: If you have any questions or need assistance regarding refunds or cancellations, please contact us through the app or by email at customersupport@goodrec.com.
  • Feedback Welcome: Your feedback is important to us. It helps us improve and provide the best experience possible.

Note: This Refund Policy is designed to ensure fairness and clarity for all players. By signing up for a game, you acknowledge and agree to these terms.